Privacy Policy

Last Updated: [1/22/2025]

PrintsPillar ("we", "us", or "our") is committed to protecting your privacy. This policy explains how we collect, use, disclose, and safeguard your personal data in compliance with global privacy laws, including:

General Data Protection Regulation (GDPR) (EU/EEA)
California Consumer Privacy Act (CCPA/CPRA)
Personal Information Protection and Electronic Documents Act (PIPEDA) (Canada)
United Nations Guidelines for Consumer Protection

1. Scope & Definitions

This policy applies to all users of https://printpillar.com and related services. Key terms:

Personal Data: Any information directly or indirectly identifying an individual (e.g., name, email, IP address).
Processing: Operations performed on data (collection, storage, deletion, etc.).
Data Controller: Entity determining purposes of processing (i.e., PrintPartsPro).

2. Data We Collect

2.1 Directly Provided Data

Account Registration: Name, email, phone number, shipping/billing address.
Transaction Details: Payment information (handled by PCI-DSS compliant gateways like Stripe/PayPal), order history.
Communications: Customer service inquiries, survey responses.

2.2 Automatically Collected Data

Device & Usage: IP address, browser type, pages viewed, cookies (see Cookie Policy).
Location: Approximate geographic data (based on IP or device settings).
Analytics: Via Google Analytics (anonymized where required by law).

2.3 Third-Party Sources

Social Media: If you link social accounts (e.g., Facebook Login).
Partners: Fraud detection services, marketing platforms.

3. Legal Basis & Purposes of Processing

We process data under the following legal frameworks:

Purpose	Legal Basis	Examples
Order fulfillment	Contractual necessity	Processing payments, shipping
Marketing	Consent (opt-in)	Email newsletters, targeted ads
Legal compliance	Legal obligation	Tax reporting, fraud prevention
Analytics	Legitimate interest	Improving website performance

GDPR-specific: We adhere to Article 6(1) principles.
CCPA-specific: We do not sell personal data to third parties.

4. Data Sharing & International Transfers

4.1 Categories of Recipients

Service Providers: Payment processors (Stripe), logistics partners (DHL), cloud hosts (AWS).
Legal Authorities: When required by law (e.g., court orders).
Business Transfers: In mergers/acquisitions, with confidentiality agreements.

4.2 Cross-Border Transfers

EU/EEA to Non-EU: Use Standard Contractual Clauses (SCCs) or Adequacy Decisions.
California to Other States: Disclose in CCPA "Right to Know" responses.

5. Your Rights

Region	Rights	How to Exercise
Global	Access, Correct, Delete	Submit request via [Email/Portal]
EU/EEA	Data Portability, Object to Processing	Contact services@printpillar.com
California	Opt-Out of Sale, Limit Sensitive Data Use	Click "Do Not Sell My Info" link
Canada	Withdraw Consent	Update preferences in account settings

Response Time: We resolve requests within 30 days (or 45 days with notification).

6. Data Security

Technical Measures: SSL encryption, regular penetration testing, role-based access controls.
Organizational Measures: Employee training, GDPR-compliant Data Processing Agreements (DPAs) with vendors.
Breach Notification: Notify regulators & affected users within 72 hours (GDPR) or as required by local laws.

7. Cookies & Tracking Technologies

Essential Cookies: Required for core functionality (e.g., shopping cart).
Analytical Cookies: Google Analytics (anonymized IPs for EU users).
Advertising Cookies: Managed via Consent Management Platforms (e.g., Cookiebot).

Opt-Out: Adjust settings in our Cookie Preference Center or browser tools.

8. Children’s Privacy

We do not knowingly collect data from users under 16 (or 13 under COPPA). Parents may request deletion via services@printpillar.com.

9. Policy Updates

We notify changes via email or website banners. Material changes (e.g., new data uses) require re-consent.

10. Contact & Dispute Resolution

Data Protection Officer (DPO): services@printpillar .com
Disputes: Mediation via ICCPAN or local supervisory authorities.

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